Privacy Policy

Privacy Policy

Operated by Web Gen9 Corp
Last Updated: December 1, 2025

This Privacy Policy explains how TRK24 (“TRK24,” “we,” “us,” “our”) collects, uses, shares, and protects your information when you use our website, software, or digital services.

By using TRK24, you agree to the practices described in this Privacy Policy.

TRK24 is operated by:

Web Gen9 Corp
1515 NW 167TH ST
Miami, FL 33169, USA
Email: [email protected]

1. Data We Collect

We collect information to operate TRK24, provide services, prevent fraud, comply with law, and improve the platform.

1.1 Information You Provide

  • Name

  • Email address

  • Password (hashed & salted)

  • Billing information (handled securely by FastSpring or other processors)

  • Company name (optional)

  • Support communications

  • Customer account preferences

We do NOT store full credit card numbers.

1.2 Automatically Collected Data

We collect data automatically when you use TRK24, including:

  • IP address

  • Browser type & version

  • Device type and OS

  • Pages visited

  • Time spent on pages

  • Referrer URLs

  • Link-click and redirect metrics

  • Analytics and diagnostic data

1.3 Cookies & Tracking Technologies

We use:

  • Session cookies

  • Persistent cookies

  • Analytics cookies

  • Security & authentication cookies

  • Web beacons / pixel tags

Cookies help:

  • Authenticate accounts

  • Improve performance

  • Track link clicks

  • Provide analytics

  • Remember settings and preferences

See our Cookie Policy for more details.

1.4 Third-Party Social Login (If Enabled)

If you sign in with Google, Facebook, LinkedIn, or other social logins, we may collect:

  • Name

  • Email address

  • Public profile info

You may disconnect social logins at any time.

2. How We Use Your Data

We use your information for the following purposes:

2.1 To Provide the TRK24 Service

  • Account creation

  • URL shortening

  • Analytics and reports

  • Dashboard functionality

  • Subscription management

2.2 To Process Payments

Payments are processed by FastSpring or other processors.
They handle all financial information and compliance.

2.3 For Communication

  • Service updates

  • Account notifications

  • Security alerts

  • Customer support

You may opt out of marketing emails at any time.

2.4 To Improve TRK24

  • Debugging

  • Data analysis

  • Feature improvement

  • Performance optimization

2.5 Legal & Compliance

We may process data to:

  • Comply with financial, tax, and regulatory requirements

  • Prevent fraud

  • Protect users

  • Respond to lawful government requests

3. Legal Bases for Processing (GDPR)

For users in the EEA, UK, and similar regions, we rely on the following legal bases:

  • Contractual necessity — to provide the service

  • Legitimate interests — security, analytics, fraud prevention

  • Legal obligations — compliance with law

  • Consent — for optional cookies or marketing

You may withdraw consent at any time.

4. Sharing of Data

We do NOT sell personal data.
We only share information when necessary to operate the service.

We may share data with:

4.1 Service Providers

  • FastSpring (billing, tax compliance)

  • Hosting providers

  • Cloud infrastructure

  • Analytics tools

  • Email delivery systems

  • Security vendors

All vendors are required to protect your data.

4.2 Business Transfers

If Web Gen9 Corp undergoes a merger or sale, personal data may be transferred.

4.3 Legal Authorities

We may share information when required by law or to protect rights, safety, or security.

4.4 With Your Consent

For purposes you explicitly approve.

5. International Data Transfers

Your data may be transferred to servers outside your country, including the United States.

We safeguard transfers using:

  • Standard Contractual Clauses (SCCs)

  • Data Processing Agreements (DPAs)

  • Vendor security audits

  • Industry-standard protections

6. Data Retention

We retain personal data only as long as necessary for:

  • Providing the service

  • Legal compliance

  • Fraud prevention

  • Resolving disputes

Typical retention:

  • Account data: retained until deletion

  • Logs & analytics: 30–180 days

  • Backups: 30–90 days

  • Billing records: as required by tax law (usually 7 years)

After retention periods, data is deleted or anonymized.

7. Your Rights

Depending on your region (GDPR, CCPA, CPRA, UK DPA), you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Delete personal data

  • Export your data (data portability)

  • Restrict or object to processing

  • Opt out of marketing

  • Opt out of “selling” or “sharing” personal info (we do not sell data)

  • Appoint an authorized agent

  • File a complaint with a data protection authority

To exercise rights, email: [email protected]

We respond within 30 days.

8. CCPA / CPRA — California Privacy Rights

For California residents:

  • We do not sell or share personal information under the CCPA definitions

  • You may request:

    • Access

    • Correction

    • Deletion

    • Disclosure of categories collected

    • Opt-out preferences

  • Sensitive data is minimally used and never sold

You may submit requests via [email protected].

9. Children’s Privacy

TRK24 is not intended for children under 13 (or under 16 where applicable).

We do not knowingly collect data from minors.
If you believe a child has provided information, contact us immediately.

10. Security Measures

We use industry-standard security controls:

  • HTTPS/TLS encryption

  • Encryption at rest (where applicable)

  • Account authentication and hashing

  • Access controls and least-privilege access

  • Monitoring and intrusion detection

  • Regular security reviews and patches

Despite these measures, no online service is 100% secure.

11. Data Deletion & Account Termination

You may request deletion by:

Upon deletion:

  • Access is terminated

  • Data is removed or anonymized within 30–90 days

  • Some billing data may remain for legal compliance

12. Third-Party Links

The Site may contain links to third-party websites.
We are not responsible for their privacy practices.

Review the policies of any external site before using it.

13. Changes to this Privacy Policy

We may update this Privacy Policy at any time.
The “Last Updated” date will reflect the current version.

Significant changes will be communicated via:

  • Email

  • Dashboard notice

  • Prominent update banner

Continued use of TRK24 indicates acceptance of updates.

14. Contact Information

For privacy questions, data requests, or rights inquiries:

📧 [email protected]
For general support: [email protected]

Web Gen9 Corp
1515 NW 167TH ST
Miami, FL 33169, USA